steervalet

Frequently Asked Questions

We offer: Safety Service  &  Maintenance/Drop-off Service


Drop-off/Pick-up Service:

We offer a convenient Pick-up and drop-off Service for all your car care and maintenance needs.

  • Do you require any maintenance work on your vehicle?
  • Does your car need a makeover at the body shop?
  • Does your car need a makeover at the body Shop?
  • Have you noticed a dent in your car that needs fixing?
  • Are you due for a seasonal Tire change?
  • And much more!

We’ll take your vehicle to the dealership, mechanic or the body shop for servicing and bring it back when the work is done. Additionally, we offer gas pumping and car washing services by taking it to the service centre for your convenience.


We offer the following to dealership/mechanics/others :

  • Pick-up or drop-off your clients cars or both for you!

 

Safety Service:

We offer the following to Individuals in need of our safety service :

  • We pick you and your car from your event and drop you home safely.
 
We offer the following to organizations in need of our safety service:
 
  • We pick your guests and their car/s from your event and drop them home safely. 
You can schedule a pick-up online via website or by phone. You can simply fill out the contact form by providing us with your location and preferred date and time, and we will take care of the rest. You can also book right away by selecting the date, time and location here.

We work with a network of trusted dealerships and certified mechanics to
ensure that your car is in good hands. However, we take your car to your preferred service provider.

We will keep you informed throughout the process and provide regular
updates on the progress of your car servicing. Once the work is complete, we
will contact you to arrange for the return of your car.

We accept payment directly on website via credit card, debit card, or bank
transfer.

Some services such as, drop-off/pick-up services will be charged when we take your car to the service provider

If additional work is required, we will notify you immediately and provide a
detailed quote for the work. We will only proceed with the work with your
approval.

We understand that schedules can change. If you need to cancel or reschedule your service/appointment, please contact us as soon as possible so we can make
the necessary arrangements. Please note that cancellations are only permitted up to 48 hours before the appointment. Cancellations made below 48 hours will incur a 50% fee of Steer Valet’s Service charge.

All services provided by Steer Valet are non-refundable. Once a service has been provided, no refunds will be provided. Thank you for your understanding.

A late fee will be applied for any delay in handing cars to drivers after the initial 5-minute grace period. There will be a $15 charge for every additional 10 minutes beyond this grace period. Service will be canceled if wait time exceeds 30mins.

Yes, it is safe to use Steer Valet for your car pick-up/drop-off needs. We take the
safety and security of your vehicle very seriously, and we have several measures
in place to ensure that your car is in good hands.

First, all of our drivers undergo a rigorous screening process that includes
background checks and driving record checks. They are also required to have a
valid G driver with at least 5 years driving experience and a clean driving record.
Second, we only work with trusted service providers who have the expertise and
experience to service your car.

Third, we have a state-of-the-art tracking system that allows us to monitor the
location and status of your car at all times. This system enables us to provide real-time updates and alerts and ensures that your car is delivered to and from the dealership safely and on time.

Finally, we are fully insured, and our insurance covers any damages that may
occur during the pick-up and drop-off process.

In summary, we take all necessary precautions to ensure that your car is safe
and secure while in our care. You can trust us to provide a reliable, convenient,
and hassle-free service that meets your car servicing needs.

We are constantly expanding across Canada and eventually North America.
Within the Greater Toronto Area, you can find Steer Valet parking services at:

Toronto, Downtown
North York, Toronto
Vaughan
Scarborough
Mississauga
Brampton
Etobicoke
Markham 

Need our services but you reside outside the GTA? We provide services to
customers outside, please give us a call for a custom quote!

We understand that your car is an important investment and that entrusting it to
someone else can be a big decision. Here are a few reasons why you can trust
our company with your car:

1. Experience: We have years of experience in the car servicing industry, and
we have built a reputation for delivering reliable, convenient, and hassle-free
service to our customers.

2. Professionalism: Our team of drivers and technicians are trained to provide
a professional and courteous service. We understand the importance of
customer service and strive to exceed your expectations.

3. Trustworthiness: We are committed to building trust with our customers.
We are transparent in our operations and always keep you informed throughout
the process.

4. Safety: We take the safety and security of your car very seriously. We only
work with trusted dealerships and certified technicians, and we use state-of-the-
art tracking systems to monitor the location and status of your car at all times.

5. Convenience: Our pick-up and drop-off service is designed to be
convenient for you. We can pick up your car from your home or office and return
it once the work is complete, saving you time and hassle.

6. Insurance: Steer Valet has a robust insurance policy to protect every car in our care. We take full responsibility for our mistakes
and we ensure that those that entrust us with their vehicles, are at ease.

In summary, you can trust our company with your car because of our experience,
professionalism, trustworthiness, safety measures, convenience, and warranty
coverage. We are committed to providing a high-quality service that meets your
car servicing needs and exceeds your expectations.

Vehicle Preparation:
Clients are responsible for preparing their vehicle before the company arrives to pick it up. This includes removing any personal belongings from the vehicle, ensuring the vehicle has enough fuel, and any other preparation required by your service provider. The company will not be responsible for any damage caused by personal items left in the vehicle.

You pay for services directly to us and we pay the dealership on your behalf

Here are two option:

Option 1: Feel free to contact the chosen local mechanic or dealership directly to inquire about the estimated fee, keeping in mind that the provided amount is only an estimate. “Remember to inform the dealership that you’ll be making the booking through Steer Valet.”

Option 2:
We’ll transport your car to the service center and obtain a quote for you. Please be aware that a 50% delivery charge for pick-up and drop-off applies if you choose not to proceed with the service

Yes, we can utilize your Service Provider. When booking, please, select “others” in the booking form and type your answer underneath.

Take 20% off, Use Discount Code: Valet

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